Refund policy

Return and refund policy

If you have a problem with an order from EMI CREATIONS, please email e.m.icreationpty.ltd@gmail.com with your order number and a description of the issue. If an item arrived damaged, defective, or incorrect, please include clear photos of the item and packaging where possible.

Please contact us before sending any item back. Our products may ship from different fulfilment locations, so the address on your parcel might not be the correct return address. We’ll review your request and provide return instructions if a return is needed.

If your item is damaged, defective, incorrect, or has not arrived, we’ll investigate and let you know the available remedy, which may include a replacement or refund. We may ask for photos, tracking details, or other information needed to resolve the issue.

For a change-of-mind return, please email us before returning the item. We’ll tell you whether the item is eligible, what condition it must be in, where to send it, and whether return shipping costs apply. Please don’t send a return until you’ve received our instructions.

If a refund is approved, we’ll issue it to your original payment method and notify you. The time it takes to appear in your account depends on your payment provider.

Nothing in this policy limits any rights you have under applicable consumer law.