Shipping policy

Shipping Policy

Last updated: 29 September 2026

Thank you for shopping with EMI CREATIONS. If you have a question about delivery, email us at e.m.icreationpty.ltd@gmail.com with your order number.

Shipping destinations and costs

Available shipping destinations, delivery options, and shipping charges are shown at checkout. If we cannot deliver an order to the address provided, we’ll contact you to discuss the next steps.

Processing and delivery

Orders may be prepared and shipped by our fulfilment partners. Delivery estimates shown at checkout or in order communications are estimates and may vary depending on the product, destination, and carrier. We’ll let you know if we become aware of a significant issue affecting your order.

If your order contains multiple items, they may arrive in separate parcels and at different times.

Tracking

If tracking is available for your shipment, we’ll provide the tracking details once they’re available. Tracking information can take time to update after a parcel has been handed to the carrier.

Delivery issues

Please check that your delivery address is correct when placing your order. If you notice a mistake, contact us as soon as possible. We’ll try to help, but we may not be able to change the address once an order has been prepared or shipped.

If your parcel is delayed, marked as delivered but missing, or arrives damaged, email e.m.icreationpty.ltd@gmail.com with your order number and details of the issue. For damage, please include photos of the item and packaging if possible. We’ll investigate and explain the available next steps.

Returns and refunds

For information about returning an item or requesting a refund, please see our Return and Refund Policy. Contact us before sending an item back: the address on your parcel may not be the correct return address.

Nothing in this policy limits your rights under applicable consumer law.